Shipping policy
Shipping Policy
Last updated: 21/09/2026
Where We Deliver
We deliver to mainland Spain.
|
Zone |
Cost |
Free shipping from |
Estimated delivery |
|
Mainland Spain |
3,99€ |
20€ |
2 to 4 working days |
Your final delivery cost is always shown at checkout before you pay. Prices include IVA.
Not yet on our map: the Balearic Islands, the Canary Islands, Ceuta and Melilla.
Order Processing
Orders are prepared by SEUR from Monday to Friday, excluding public holidays.
Delivery estimates start from the day your order leaves the SEUR warehouse, not from the day you place your order.
Shipping and Tracking
Orders travel with SEUR.
The moment your order is packed and ready to ship, SEUR will notify you and share a tracking link. It can take a few hours to come alive, so an empty tracking page on day one is normal rather than a problem.
Getting Your Address Right
Please check your address carefully and include any information the courier may need to find you, such as your floor, door number, company name, or a phone number where you can be reached. Once an order has been dispatched, we cannot change its delivery address. Before dispatch, please contact us at contact@bioxy.co as soon as possible, and we will do what we can to help.
If an order is returned to us because the address was incomplete or no one was available to receive it, you have two options within 14 calendar days of the return:
§ We can refund the price of the items, but the original delivery cost will be deducted from the refund; or
§ If you would like us to resend your order, additional shipping costs will apply.
Please contact us at contact@bioxy.co to arrange either option.
If It Does Not Arrive
Delivery times are estimates. Weather conditions and peak periods can sometimes cause unexpected delays.
If your tracking information has not been updated for 5 working days, or your estimated delivery window has passed, please contact us at contact@bioxy.co with your order number. We will open an investigation with the carrier. Once the carrier confirms that your order is lost, we will either resend your order or issue a full refund, whichever you prefer.
If your tracking information shows that your order has been delivered but you have not received it, please check with your neighbours and your building's reception first. If you still cannot locate the parcel, contact us at contact@bioxy.co, and we will take it up with the carrier.
Storing Your Patches
Keep your patches somewhere cool and dry, away from direct sunlight. A bathroom shelf away from the shower, a bedside drawer, or the inside pocket of a bag are all suitable options. Seal after every use.
Questions About Your Order
Write to contact@bioxy.co with your order number and we will come back to you as soon as possible.
Returns and refunds here: Returns & Refunds
Stiq is a trading name of BIOXY ENTERPRISES S.L., Tax ID (NIF) B24898678, registered at Paseo de la Castellana 18, Planta 7, 28046 Madrid, Spain.
