Privacy policy
Privacy Policy
Last updated: 25.09.2026
STIQ operates this store and website, including all related information, content, features, tools, products and services, to provide you (the “Customer”), with a curated shopping experience (the "Services"). STIQ is a trading name of BIOXY ENTERPRISES S.L., a company registered in Spain with Tax ID (NIF) B24898678, registered address at Paseo de la Castellana 18, Planta 7, 28046, Madrid, Spain. STIQ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:
§ Contact details, including your name, address, billing address, shipping address, phone number, and email address.
§ Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
§ Account information, including your username, password, security questions, preferences, and settings.
§ Transaction information, including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
§ Communications with us, including information you provide when communicating with us, for example, when submitting a customer support inquiry.
§ Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
§ Usage information, including information about how and when you interact with or navigate our Services.
Personal Information Sources
We may collect personal information from the following sources:
§ Directly from you, including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with your personal information.
§ Automatically through our Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies.
§ From our service providers, including when we engage them to provide certain services or technology, or when they collect or process your personal information on our behalf.
§ From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
§ Provide, Tailor, and Improve the Services: To perform our contract with you, process payments and orders, manage your account, arrange shipping and returns, and personalize your shopping experience.
§ Marketing and Advertising: To send marketing and promotional communications by email, text, or post, and show you online ads, based on your prior consent.
§ Security and Fraud Prevention: To authenticate your account, secure your transactions, and detect or prevent fraudulent or unlawful activity.
§ Communicating with You: To provide customer support and maintain our business relationship with you.
§ Legal Reasons: To comply with applicable law or respond to valid legal process.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
§ With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
§ With business and marketing partners to provide marketing services and advertise to you, where permitted by applicable law.
§ When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
§ With our affiliates or otherwise within our corporate group.
§ In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms or policies, or to protect the rights of the Services, our users, or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be in countries other than where you reside. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. To learn more, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy and the Shopify Privacy Portal.
Your Information Choices and Control
In addition to the formal rights described below, we want to make it easy for you to control your information day-to-day:
§ You may correct, update, or delete your account information directly from your profile at any time.
§ You may manage your subscription preferences for newsletters and alerts via your account or the unsubscribe link included in every marketing email we send.
§ When we delete information at your request, it is removed from our active database; residual copies may persist temporarily in backup systems due to how those systems operate.
§ We may also retain certain information where necessary to prevent fraud or comply with legal obligations.
Children and Privacy
Our Services are not intended for use by children. In accordance with Spanish Organic Law 3/2018 (LOPDGDD), we do not knowingly collect personal information from individuals under the age of 14 without the consent of a parent or legal guardian. If you believe we have collected personal information from a child under 14 without appropriate consent, please contact us at contact@bioxy.co so that we can delete it.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit; please avoid unsecure channels for sensitive or confidential communications.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
If you reside in the European Union or the United Kingdom, you have the right to:
§ Access the personal data we hold about you.
§ Request rectification of inaccurate personal data.
§ Request erasure of your personal data.
§ Object to the processing of your personal data or request its restriction.
§ Request portability of your personal data to another provider.
§ Withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
You may exercise these rights by contacting us at contact@bioxy.co. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es), or with the supervisory authority of your EU country of residence.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.
International Transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as
the European Commission’s Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date, providing additional notice where required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us at contact@bioxy.co. For the purposes of applicable data protection law, BIOXY ENTERPRISES S.L. is the data controller of your personal information.
Cookie Policy
Last updated: 25.09.2026
Cookies are small text files stored on your device when you visit our website, used to enable core site functions (such as the shopping cart, login, and security), understand how visitors navigate the site through analytics, and show relevant advertising and measure campaign performance. We and our partners, including Shopify, use cookies and other technologies to personalize your experience, show you ads, and perform analytics, and we will not use cookies or other technologies for these purposes unless you accept them. Necessary cookies do not require consent; analytics and advertising cookies are only set with your prior consent, which you can give, refuse, or customize by category through the cookie banner shown on your first visit ('Accept', 'Decline', or 'Manage preferences'), powered by Shopify's native cookie consent tool. You can manage or delete cookies at any time through your browser settings, though disabling certain cookies may affect the site's functionality. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a set period or until manually removed). For any questions about our use of cookies, contact us at contact@bioxy.co.
